Galvanizing FAQs (Frequently Asked Questions)
Will my material fit in Emerald’s Kettle?Call us to discuss your project. There are many sizes and shapes that we can accommodate. 206-782-8300
What are your shipping and receiving hours?
Monday - Friday, 8:00 am to 4:00 pm. Lunch is from 12:00 pm - 12:30 pm and shipping carriers need to arrive by 3:30 pm.
What are your turn-around/delivery times?Usually 5 days or less. In summer, it may take longer.
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Can you provide or arrange for pickup and delivery?
Yes, however, we recommend that customers arrange their own shipping. We can help if you do not know how to make your own shipping arrangements. Just call our office: 206-782-8300.
How do I open an account with Emerald?
Net30 accounts are opened with a bank reference and credit sheet from your accounting department. Please email bookkeeping at officegalv@gmail.com to request an application. We typically open accounts within a week. Out of state accounts have shorter terms due to longer mailing times.
To download & sign the fillable new account forms, click the buttons below.
To download & sign the fillable new account forms, click the buttons below.
What is your standard operating procedure?
At Emerald, our processes are simple. Wait times are short, and our customer service is stellar. When you walk into our small family-style business, you are appreciated & treated with respect.
1. Customers should email PO's to egalvinc@outlook.com - Emails are replied to as soon as possible with a price & lead time. We respond to most messages within just a few minutes.
2. Orders are received in our yard & tagged with the customer's information. We do not weigh parts when we receive them, or count the pieces - Unless the customer has specified they wish to pay labor for this type of work.
3. The parts are prepped, processed, cooled, inspected for quality, finished, weighed, wrapped, and re-tagged with the customer's information; then we call the customer when it's ready to be picked up. Galvanizing adds approximately 5% to the weight of the parts. Orders are charged a price per pound, based on the type, shape, length & width, type of steel, handling time needed, and difficulty. A formula is used to calculate the lowest price for the customer.
4. The customer picks up their order and is emailed an invoice. For C.O.D. orders, please bring a check or cash when picking up your order. We prefer payment by check. We do not prefer to process credit cards but we will do it if you insist. Our processing center charges a small fee.
5. Payment receipts, invoices, and conformance letters are sent out by email usually the same day. To request a letter of conformance, please email bookkeeping at officegalv@gmail.com or call us at 206-782-8300.
1. Customers should email PO's to egalvinc@outlook.com - Emails are replied to as soon as possible with a price & lead time. We respond to most messages within just a few minutes.
2. Orders are received in our yard & tagged with the customer's information. We do not weigh parts when we receive them, or count the pieces - Unless the customer has specified they wish to pay labor for this type of work.
3. The parts are prepped, processed, cooled, inspected for quality, finished, weighed, wrapped, and re-tagged with the customer's information; then we call the customer when it's ready to be picked up. Galvanizing adds approximately 5% to the weight of the parts. Orders are charged a price per pound, based on the type, shape, length & width, type of steel, handling time needed, and difficulty. A formula is used to calculate the lowest price for the customer.
4. The customer picks up their order and is emailed an invoice. For C.O.D. orders, please bring a check or cash when picking up your order. We prefer payment by check. We do not prefer to process credit cards but we will do it if you insist. Our processing center charges a small fee.
5. Payment receipts, invoices, and conformance letters are sent out by email usually the same day. To request a letter of conformance, please email bookkeeping at officegalv@gmail.com or call us at 206-782-8300.