Galvanizing FAQs (Frequently Asked Questions)
Will my material fit in Emerald’s Kettle?
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Call us to discuss your project. There are many sizes and shapes we can accommodate.
206-782-8300 What are your shipping and receiving hours?
Monday - Friday, 8:00 am to 4:00 pm. Please inform your drivers we are closed 12:00 pm - 12:30 pm for lunch. After-hours receiving is available by appointment only and is an extra charge if it will fit into our schedule. Typically, this is only arranged for emergencies.
What are your turn-around/delivery times?
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Usually 5 days or less. In spring/summer, generally 7 - 8 business days. Expedited service is available upon request for an added charge. Please call to let us know when your material is coming, when turn-around time is critical. Purchase orders should be marked "Expedite" if you need your order in a rush, along with any other special instructions.
Can you provide or arrange for pickup and delivery?
Yes, however, it's usually best for our customers to arrange their own drop off and pick up.
We can help if you do not know how to make your own shipping arrangements. Just call our office: 206-782-8300.
We can help if you do not know how to make your own shipping arrangements. Just call our office: 206-782-8300.
How do I open an account with Emerald?
Net30 accounts are opened with a bank reference and credit sheet from your accounting department. Please email bookkeeping at officegalv@gmail.com to request an application. We typically open accounts within a week. Out of state accounts are Net15 days, due to USPS mail schedule.
To download & sign the fillable forms, click the buttons below.
To download & sign the fillable forms, click the buttons below.
What is your standard operating procedure?
At Emerald, our processes are simple. Wait times are short, and our customer service is stellar. When you walk into our small family-style business, you are appreciated & treated with respect.
1. Customers should email PO's to egalvinc@outlook.com -Emails are replied to as soon as possible with a price & lead time. We respond to most email within just a few minutes.
2. Orders are received in our yard & tagged with the customer's information. We do not weigh parts when we receive them, or count the pieces - Unless the customer has specified they wish to pay labor fees for this type of work.
3. The parts are prepped, processed, cooled, inspected for quality, finished, weighed, wrapped, and re-tagged with the customer's information; then we call the customer when it's ready to be picked up. Galvanizing adds approximately 5% to the weight of the order. Orders are charged a price per lb, based on the type of part, type of steel, handling time needed, and difficulty. A formula is used to calculate the lowest price for the customer.
4. The customer picks up their order and is emailed an invoice. For C.O.D. orders, please bring a check or cash when picking up your order. We prefer payment by check. If not paying with a check, please allow about 15 minutes time for our office to process your paperwork and get any change due to you.
5. Payment receipts, invoices, and conformance letters are sent out by email as soon as possible. To request a letter of conformance, please email bookkeeping at officegalv@gmail.com or call us.
1. Customers should email PO's to egalvinc@outlook.com -Emails are replied to as soon as possible with a price & lead time. We respond to most email within just a few minutes.
2. Orders are received in our yard & tagged with the customer's information. We do not weigh parts when we receive them, or count the pieces - Unless the customer has specified they wish to pay labor fees for this type of work.
3. The parts are prepped, processed, cooled, inspected for quality, finished, weighed, wrapped, and re-tagged with the customer's information; then we call the customer when it's ready to be picked up. Galvanizing adds approximately 5% to the weight of the order. Orders are charged a price per lb, based on the type of part, type of steel, handling time needed, and difficulty. A formula is used to calculate the lowest price for the customer.
4. The customer picks up their order and is emailed an invoice. For C.O.D. orders, please bring a check or cash when picking up your order. We prefer payment by check. If not paying with a check, please allow about 15 minutes time for our office to process your paperwork and get any change due to you.
5. Payment receipts, invoices, and conformance letters are sent out by email as soon as possible. To request a letter of conformance, please email bookkeeping at officegalv@gmail.com or call us.